📦 What to Do If You Haven’t Received the Product Package

Applicable Products:
All ETENWOLF products

If your product hasn’t arrived, the appropriate next step depends on where you made your purchase:

🛒 If You Purchased via Amazon

All ETENWOLF products sold on Amazon are fulfilled by Amazon, meaning Amazon handles the storage, packaging, shipping, and delivery. Because of this, we do not have access to tracking details or carrier information.

➡️ Please contact Amazon Customer Support directly to investigate the delivery status or to request a replacement shipment. They are the only party with full visibility into the shipping process.

🛍️ If You Purchased via ETENWOLF.com

Please email our support team at support@etenwolf.com and include:

• Your order number

• A brief description of the issue

We’ll investigate your shipping status and resolve the issue accordingly.

🌐 If You Purchased via Another Platform

Please reach out to the seller or the customer service team of the platform where you made the purchase (e.g., Walmart, eBay). We are unable to assist directly with orders placed through third-party platforms not managed by ETENWOLF.