Frequently Asked Questions

Find Answers To All Your Questions

How Can I contact Support Team

Please email us: support@etenwolf.com for better technical support, or you can call us: +1 877-838-0209 (PST 8AM~5PM)

Where is my order? / When will my item be delivered?

Please use the following link to track your order: https://etenwolf.com/apps/17TRACK

If you don't have your order number, please email us to check. Email: support@etenwolf.com

What is your return, refund, or exchange policy?

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. For more details, please click on the Refund Policy.

Why haven’t I received a shipping confirmation or tracking number?

Please check your spam or junk folder, as the confirmation email may have been filtered there. If you still can't find it, feel free to contact our support team for assistance (support@etenwolf.com).

What courier or shipping method do you use?

All ETENWOLF orders ship out via FedEx, UPS, USPS, DHL etc. 

What countries/regions do you ship to?

We currently ship to the US, UK, and EU. In US, we only ship to the 48 contiguous states. For more details, please click on the Shipping Policy.

What are the advantages of ETENWOLF's tire inflator compared to other brands of tire inflators?

Great question — here are the key advantages of ETENWOLF’s tire inflators compared to other brands:

Higher Pressure & Compatibility: Our inflators reach up to 160 PSI, covering more vehicle types and tire sizes than most competitors.
Massive Battery Capacity: ETENWOLF inflators feature much larger batteries — for example, the S7 model packs an incredible 38,400 mAh, one of the largest capacities among cordless inflators on the market today.
Longer Continuous Use: Thanks to an integrated cooling system, ETENWOLF inflators can keep working without overheating, allowing for longer, uninterrupted inflation.
Peace of Mind: We offer a 90-Day Money Back Guarantee and an industry-leading 2-Year Extended Warranty, so you can buy with total confidence.

How do I inflate my tires with my ETENWOLF tire inflator?

ETENWOLF tire inflator is very easy to use, and you can enjoy fast inflation in just four steps.

1. Connect the hose to the tire.

2. Power on, select mode and unit.

3. Adjust to set pressure.

4. Start pump, stops automatically.

What are the differences between ETENWOLF's tire inflators?

The main differences are size, battery capacity, inflation speed, charging speed, etc. For details, please click HERE

If you still have questions, feel free to contact our support team for assistance (support@etenwolf.com).

Is the ETENWOLF tire inflator also suitable for bicycles/motorcycles/sports balls?

Sure! The ETENWOLF tire inflator comes standard with a variety of air nozzles (High-Pressure Tapered Nozzle, Ball Needle, Presta Valve Adapter), supporting a variety of inflation scenarios such as cars, bicycles, motorcycles, balls, air mattresses, etc.

Will the ETENWOLF tire inflator stop working properly due to overheating during continuous inflation?

Thanks to an integrated cooling system, ETENWOLF inflators can keep working without overheating, allowing for longer, uninterrupted inflation.

How to use the automatic stop function?

As long as you set the target tire pressure in advance, after pressing the start button, it will automatically inflate to the target value and automatically stop, without manual monitoring.

What are the differences between ETENWOLF's air pump?

The main differences are size, battery capacity, inflation speed, etc. For details, please click HERE

If you still have questions, feel free to contact our support team for assistance (support@etenwolf.com).

Can the ETENWOLF air pump be used to inflate air mattresses, swimming rings, etc.?

Sure! ETENWOLF air pump is equipped with 5 adapter nozzles, suitable for scenarios including Air Mattress, Sleeping Pads, Pool Floats, Vacuum Bag, Inflatable Pillows, inflatable Pools, etc.

Does the ETENWOLF air pump support deflation?

Yes, all ETENWOLF pump for inflatables supports deflation, allowing you to quickly carry inflatables before heading for travel or pack it up after use.

Can I use the ETENWOLF air pump as a camping lamp?

Yes! Some ETENWOLF air pumps come with built-in LED lights. The ETENWOLF AIR 3 feature Max 600 lumens of light, while the ETENWOLF AIR 5 PRO MAX offers an impressive 1200 lumens, perfect for camping, reading, or outdoor activities at night.

Can I use the ETENWOLF electric ball pump for all ttypes of sports balls?

Yes! The pump (2 to 17 PSI) supports basketballs, soccer balls, footballs, and there is also a custom mode for inflating other types of balls, such as volleyballs or rugby balls.

How fast does the ETENWOLF ball pump inflate a ball?

The ETENWOLF ball pump inflates most sports balls (such as basketballs or soccer balls) in under 1 minute, saving you valuable time before a game or practice.

Does the pump also deflate balls?

Absolutely! The ETENWOLF electric ball pump features both inflation and deflation functions, so you can deflate balls to store them more easily or adjust the air pressure as needed.

How accurate is ETENWOLF ball pump for balls?

The ETENWOLF ball pumps provide precise inflation with ±0.3 PSI accuracy for all ball types.

What's the charging time of the ETENWOLF P300 Plus ball pump?

The ETENWOLF P300 Plus ball inflator offers multiple uses per charge with a 3200 mAh battery and fully charges in approximately 1.5 hours via USB-C.

What is the difference between digital, analog, and pencil tire pressure gauges?

Digital tire gauges offer precise readings with backlit displays, making them ideal for regular use on cars and trucks, with features like automatic shut-off and adjustable pressure settings. Analog tire gauges, though less accurate, are durable, budget-friendly, and don’t require batteries, but can be harder to read in low light. Pencil tire gauges are compact and simple, perfect for occasional use on bikes or motorcycles, offering quick, basic pressure checks.

Is it necessary to use a tire gauge to check my tire pressure?

Regularly checking your tire pressure is essential, as properly inflated tires not only ensure safety but also enhance fuel efficiency and prolong tire life. While visual inspections or relying on a warning light from the tire pressure monitoring system (TPMS) are commonly used, they do not offer the accuracy that tire pressure gauges provide. Using a tire gauge allows drivers to make more informed decisions about tire maintenance and overall vehicle performance.

How accurate is the ETENWOLF tire pressure gauge?

The ETENWOLF T300 Digital Tire Pressure Gauge is calibrated to ANSI B40.7 Grade 2A with a margin of error of ±1 PSI, ensuring highly accurate readings. The Pencil Tire Pressure Gauge offers accuracy within 2% for the middle range and 3% at the extremes.

Can I use the ETENWOLF tire pressure gauge in extreme temperatures?

Yes! The ETENWOLF T300 features a built-in AI chip with thermal compensation, allowing it to work accurately in temperatures as low as -4°F and as high as 130°F. The Pencil Gauge, made from durable materials, also functions well in extreme weather.