How Does Warranty Coverage Work, and How Do I Make a Claim?

Applicable Products:
All ETENWOLF air pumps and accessories

🕒 Warranty Period

Most ETENWOLF products come with a 1 to 2-year limited warranty from the date of purchase.

✅ What’s Covered

The warranty covers product quality-related issues caused by manufacturer defects under normal use. This includes:

• Defective components

• Malfunctioning internal systems

• Structural failures due to workmanship or material flaws

❌ What’s Not Covered

• Damage due to misuse, unauthorized repair, or accidents

• Cosmetic damage (scratches, dents) not affecting function

• Normal wear and tear

📝 How to Make a Claim

If you experience a product issue that may be covered by the warranty, please contact our customer support at support@etenwolf.com with the following information:

• Order number

• A description of the issue

• Photos or videos showing the problem

Our support team will review your claim and guide you through the replacement or repair process.