How Can I Change My Shipping Address After Placing an Order?

Updated on Aug 11, 2025

1. Contact Us Immediately

If you need to update your shipping address after placing your order, please contact our customer service team as soon as possible at support@etenwolf.com
When emailing us, include:

Your order number
Your correct shipping address

This will help us locate your order quickly and determine whether a change is possible.

2. Address Changes Before Shipment

If your order has not yet shipped, our customer service team can update the address for you. Once the change is confirmed, your order will be processed with the updated information.

3. Orders Already Shipped

If your order has already been shipped, unfortunately, we cannot change the address. In this case, the package will be delivered to the original address you provided at checkout.

4. Important Tips to Avoid Delivery Issues

To prevent delays or incorrect deliveries, we recommend:

Double-checking your address before submitting your order
Including all necessary details (e.g., apartment or suite number)
Ensuring your contact information is accurate

5. Response Time Notice

Due to high customer service volumes, our response may not be immediate. Contacting us promptly after placing your order gives the best chance of updating your address before shipment.