⚠️ What to Do If You Can’t Turn On Your Air 3 / Air 2 / Air 2 Pro / Air 5 Pro Max Pump?

Applicable Products:

• Air 3

• Air 2

• Air 2 Pro

• Air 5

• Air 5 Pro Max

If your air pump won’t turn on, don’t worry—this is often due to a simple issue. Please check the following:

✅ Quick Troubleshooting Checklist

1. Power Button Not Held Long Enough?

• Solution: Press and hold the power button for 3–5 seconds to turn on the device.

2. Trying to Power On While Charging?

• Solution: The pump cannot be turned on while charging. Unplug the power cable first, then try powering it on.

3. Battery Completely Drained?

• Solution: If the battery is dead, plug it in to recharge fully before trying again.

🛠 Still Not Working?

If you've tried all the steps above and still can't turn on your pump, we're here to help.

Please contact our customer support at 📧 support@etenwolf.com with the following details:

• Your order number

• Any photos or videos showing the issue

Our support team will guide you through the next steps and ensure you have an exemplary experience.