What to Do If the Air Pump for Inflatables Doesn't Charge?

Updated on May 28, 2025

Applicable Products:

Air 2
Air 2 Pro
Air 3
Air 5
Air 5 Pro Max

If your air pump isn’t charging, don’t worry—this issue can often be resolved with a few quick checks. Below are the most common causes and steps to troubleshoot:

🔍 Possible Causes & Solutions

1. Poor Contact with the Charging Port

Sometimes, the charging cable may not connect securely.

Solution:

Unplug and reconnect the charging cable.
Check for any dust, debris, or damage in the charging port.
Make sure the cable clicks or fits snugly.

2. Charger or Cable Issue

A faulty charger or USB cable can prevent the pump from charging even if the device is perfectly fine.

Solution:
Try using a different USB cable or wall adapter (preferably one you know is working).
Note: Use a charger that meets the product’s recommended specifications.

3. Battery Malfunction

If the battery is damaged or has degraded over time, it may not accept or hold a charge.

4. Broken Internal Battery Cable

In some rare cases, internal wiring may have become disconnected, especially if the pump was dropped or stored in a high-heat environment.

🛠 Still Not Charging?

If none of the above steps resolve the issue, please reach out to our customer support team for further assistance.

📩 Email: support@etenwolf.com
Please include:

Your order number
Photos or videos that clearly show the issue

Our team is here to help you troubleshoot and will provide a solution—ensuring you a fast and worry-free experience.