What to Do If the Rubber Panel of the Air Pump for Inflatables Detaches?
Applicable Products:
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Air 2
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Air 2 Pro
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Air 3
- Air 5
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Air 5 Pro Max
If you notice that the black rubber panel (also referred to as the black plastic panel) detaches from your air pump either upon receiving it or during use, this could be due to:
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Issues related to craftsmanship and design
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Problems with the adhesive used on the black rubber panel
🔧 Solution
Our engineering team has already improved the structural design and adhesive quality in this area, making it much less likely for the panel to come off in future batches.
🛎 What To Do Now
If you experience this issue, please contact our customer support team to request a replacement or further assistance.
📩 Email: support@etenwolf.com
Include the following information to help us assist you faster:
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Your order number
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Clear images or videos showing the detached panel
Our customer support agents are ready to help you with troubleshooting and to ensure you have an exemplary experience with your product.
