Shop ETENWOLF with Extra Peace of Mind
Add Seel Worry-Free Purchase™ at checkout to protect your order against loss, damage, theft during shipping — and enjoy easier returns on eligible orders.
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Learn more about Worry-Free Purchase®
This protection is completely optional and provided by Seel, an independent third-party. You can remove it from your cart at any time before paying.
What does Worry-Free Purchase® cover?
·Delay: Domestic packages not delivered 10 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered delayed. (30 days for international packages.) Delayed packages will be compensated for$5 USD.
·Loss: Domestic packages not delivered30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. 60 days for international packages.) Lost packages will be compensated for the actual item(s) value paid.
·Damage: Worry-Free Purchase® covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover
cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. Damaged item(s) will be compensated up to the actual item(s) value paid. · ·Note: Total compensation for one cover is up to the item(s) value actually paid.
How does Worry-Free Purchase® resolve your shipping issues?
Place an Order
The shopper completes their purchase and opts in for Worry-Free Purchase® at checkout.
Receive Coverage Details
After the order is placed, the shopper receives an email with their Worry-Free Purchase® coverage details and clear instructions on how to report an issue if needed.
Report an Issue (If Any)
If the package is lost, damaged during transit, or delayed, the shopper can easily submit a claim through the Seel Claim Portal.
Automatic Claim Review
Seel programmatically evaluates the claim based on predefined policy rules and guidelines to determine eligibility for compensation.
Fast Resolution
If approved, a refund is automatically issued to the shopper via a prepaid virtual credit card, delivered by email.
If not approved, the shopper receives an email explaining the denial and the reason.
Is there any time limit for issue reporting?
Lost Packages (Not Delivered)
If the carrier’s tracking status shows “not delivered,” the issue must be reported within 90 days from the order date.
Porch Piracy (Delivered but Not Received)
If the carrier’s tracking shows “delivered” but the customer did not receive the package, the issue must be reported within 7 days from the time the tracking status updates to delivered.
Damaged Packages
For packages marked as delivered but received damaged, the issue must be reported within 7 days of the carrier’s delivery confirmation.
Delayed Deliveries
Delay claims may be reported only after the following timeframes:
Domestic shipments: At least 10 days after the order fulfillment date
International shipments: At least 30 days after the order fulfillment date
Final Reporting Deadline
All issues must be reported within 90 days of the order date, regardless of issue type.