What to Do If Your Ball Pump Won’t Charge After Being Idle

 

Applies to Models:
✅ P200
✅ P300
✅ P300 Plus

 

If your ball pump won’t charge after being left unused for an extended period, there are a couple of possible causes to consider.

🔍 Possible Causes

1. Wiring Issue

• Internal wiring or circuit connections may become loose or faulty over time, especially if the product has not been used.

• This can prevent the battery from accepting a charge, even when the charger is connected.

2. Battery Discharge or Damage

• If the device is left idle with low or no power, the battery can enter deep discharge, which may damage its ability to recharge.

• This can occur if the product remains unused for months without recharging.

🔋 Maintenance Tip

To maintain battery health, we recommend:

Charge the ball pump at least once every 3 months if not in regular use.
This helps prevent deep discharge and prolongs the life of the internal battery.

 

🛠️ Need Help or a Replacement?

If your pump still won’t charge after trying different cables or chargers, please contact our customer support team.

📧 Email: support@etenwolf.com

Please include:

• 🧾 Your order number

• 📸 Photos or videos showing the issue

• 🏠 Your shipping address 

Our support agents will help you troubleshoot or arrange a warranty request.